How would you and your library benefit from learning the best practices in improving customer satisfaction through the creation of outstanding customer experiences? You just might be surprised! The Customer Service Experience @ Your Library blended learning program involves participants in three interactive learning environments as we explore best practices in improving customer satisfaction through…
This workshop explores basic management principles, relates those principles to each individual’s self-perceptions of themselves as managers, and allows participants to clearly define their management style. Throughout it stays focused on the fact that of the library’s four essential resources—staff, technology, collections, and facilities—staff is the only resource where the “human factor” has to constantly…
This two-day program will provide working librarians with the skills and knowledge they need to effectively market the library’s programs and services. The program is interactive and it includes a variety of group exercises based on a case study about a medium-sized county library with multiple branches. Using the same case study throughout the training…