This event, in celebration of National Library Week, is brought to you by the Georgia Public Library Service and the Georgia Library Association, with support from the Library Services and Technology Act through the Institute of Museum and Library Services.
9:30 am – 10:00 am: Introduction from Julie Walker, state librarian, Georgia Public Library Service.
During this first session, state librarian Julie Walker will share with us updates and information from libraries around the state.
10:30 am – 11:30 am: Library Trends with Miguel Figueroa, Executive Director of the American Library Association’s Center for the Future of Libraries
In this session of our Virtual Staff Development Day, Miguel Figueroa, the Executive Director of the American Library Association’s Center for the Future of Libraries, will share with us information about his work and trends affecting libraries today.
12:00 pm – 1:00 pm: The Myth of Innovation with R. David Lankes
Many see innovation as a sort of grand effort from a gifted few. Innovation seems characterized by the start-up, or the creative class. Yet innovation, adoption of positive change, is essential to all institutions and is actually an obligation of the professional – including the librarian. This session will examine the myths of innovation, how these myths can prevent positive change, and examples of locally grown innovation that makes a difference to librarianship.
1:30 pm – 2:30 pm: Trends in Customer Service and Customer Service Training for Libraries, with Andrew Sanderbeck
In this fun and informative webinar program , you will learn what’s trending in Customer Service and Customer Service training and what you and your organization can do to keep pace!
Specifically, attendees will learn more about:
- Five Hot Trends in Customer Service
- The Impact of “Newism” on the Customer
- The Gap Between Customer Service and Customer Expectation
- The Share Economy and Customer Service
- Customer Service Training Trends
- Training “How and Why”, not “What”
- FLIP Training Model for Customer Service Training
3:00 pm – 4:00 pm: Library Confidential: Understanding the Scope and Reasons for Patron Privacy by Marti Minor.
Join us for a session from librarian and lawyer Marti Minor, which will include the following areas of discussion:
- Georgia’s statute establishing confidentiality for library circulation records
- History of library confidentiality laws
- Practical implementation
- Guarding against legal action from both fronts: those seeking information and those seeking privacy