The Customer Service Experience @ Your Library blended learning program involves participants in three interactive learning environments as we explore best practices in improving customer satisfaction through the creation of outstanding customer experiences.
Participants are expected to obtain and read “The Experience Economy”, respond online to weekly questions from the instructor and attend the introductory pre-conference session on Wednesday, Oct. 13 at 4pm at the COMO Conference in Athens.
Note – you must be registered for the conference to attend the October 13th session. If you’re unable to attend the kick-off session at COMO but want to participate in the three week blended learning workshop, please contact Pat Carterette at firstname.lastname@example.org
Dates: Starts October 13 – Ends November 18, 2010
- October 13 session – Athens Classic Center.
- October 27-November 16 – readings and online assignments
- November 18 – “Live” webinar at 2:00pm
Audience: All library staff, but especially public service staff.
Cost: No charge to Georgia library staff
Contact Hours: 5.0 continuing education contact hours. A certificate of attendance will be issued by GPLS.
Click here for more information and to register.
This workshop is brought to you by the Georgia Public Library Service, a Unit of the University System of Georgia